Virtual Products changing to completed before release date

To explain furthermore:

I made a test, making a preorder of a downloadable product, and selecting “wire transfer” as a payment method. I didn’t make any transfer, and neither changed anything on the product status. It was initially saying “pre order”. But, after some minutes, the plugin changed the status of the order to “completed”, and the download was available to me!

2 issues there:

1-I didn’t pay, and yet, received the download
2-The release date was note yet arrived, and I received the download even so..

Can you help me fix it?

If you say the paid version works as I need, no problem, I would upgrade. I just need to know if there is a solution that works for me

• This reply was modified 4 years, 1 month ago by sahuh.

Hi @sahuh ,
for “wire transfer” as a payment method you need to change the order status to ‘on-hold’ manually. then once you confirm that the order is paid ,you need to change the order status again to ‘pre-order’.
this plugin is working perfectly if you’re using online payment gateways instead of manual payment.
Thanks

Hi Niloy, thanks

Is there any way to prevent the plugin from changing the status to completed before the release day arrives? I want it to keep the order as “preorder”, but after some minutes the plugin changes it to “completed”. If I try to manually change it back to preorder, the plugin changes it back to completed again… before the release date

did you use any plugin to edit the checkout form?
we have a hidden field for add preorder-date to the order. so make sure that field is working correctly.

I have the plugin: WooCommerce Extra Checkout Fields for Brazil
It adds some checkout fields

PS: Yes, it is indeed whats is causing the issue. I disabled the plugin for extra checkout fields and now the preorder date field appears in the checkout..

Is there any way to go around this? I have to use that plugin of extra checkout fields, cannot disable it…

• This reply was modified 4 years, 1 month ago by sahuh.

Problem solved, thanks. I added this snippet directly on the other plugin:

if ( isset( $fields[‘preorder_date’] ) ) {
$new_fields[‘preorder_date’] = $fields[‘preorder_date’];
$new_fields[‘preorder_date’][‘class’] = array( ‘form-row-first’ );
}

Regarding the wire transfer payments, maybe one simple fix would be to prevent the plugin from changing the status to “pre ordered”, when the order is “on hold”.

The way I see it, an order becomes “on hold” when the payment is not via online gateways, but via wire transfer or check, for instance. In these instances, it would be never good to change the status automatically to “pre ordered”, since then it would be difficult to identify which orders are not yet paid.

Keep the “on hold” orders as they are, and let the user manually change it to “pre ordered” when he confirms the payment.It will be easy for the user to identify the onholds that are preorders, since the column “preorder date” will have data

PS: Is there any code that is possible to add so the plugin doesn’t change the “on hold” orders to “pre ordered”?

• This reply was modified 4 years, 1 month ago by sahuh.

we’ll be working on the manual transfer issue. ??

It would be great.

Another issue I found yesterday, this time on Paypal payments:

When I checkout and pay with Paypal, waiting after the paypal window to redirect me back to the store, it works and the order status comes as “pre ordered”. However, there is 1 case when it does not work:

If I checkout, pay with Paypal, and then, instead of waiting to go back to the store automatically (to the thank you page), I close the paypal window, then the order is registered as “payment pending”. After some minutes, Paypal communicates with the store and change the status to “completed”. In this case, the order never changes to “pre ordered”. I imagine it is because the hook is based on the “thank you page” or something like that.

So, even with an online gateway, there is this issue, where the customer can pay via Paypal, but if he closes the paypal window before, the payment is made but the order do not register as “pre ordered” but as “complete”.

Maybe write a code that “scans” the orders periodically and look for preorders that are marked as Completed (with payment confirmed) and then change them to pre ordered?

If you solve this in a future version, it would be nice.

yes, we’re aware of this issue. but the ideal way is go to the thank you page after pay via paypal ??