Virtual products automatically completes

Hey there, @lekkerbezig! Thanks for contacting us. I’m happy to help you.

This autocomplete should only happen when the checkboxes “virtual” and “downloadable” are both active on a product, right?

Yes, you are correct.

I just tested it on my website with Woo 8.7 and it worked as expected.

Did this happen with only one order?

Have you had any other others after that?

Do you have multiple virtual, but not downloadable products on your store?

Can you please share a screenshot of the order notes on one of those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Here’s an example of what we need:

https://snipboard.io/ga15Gu.jpg

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi Carolm,

Thank you for your quick reply. I was unfortunatly not able to reply faster. To give you more context, this virtual product is a course programmed as a variable product with one virtual variation in total. This allows me to add new course dates in the future within the same product page.

It only happened with this product recently and it took some time but it happened again today with the same product. I did not have any other product sales this week to compare.

I have multiple virtuals products (simple and variable) in my store. No downloadable products in any form.

You can find the ordernotes here: https://snipboard.io/bAutHT.jpg I hope you can understand Dutch ??
I looked into the logs with your directions and I noticed that the payment service Mollie is sending an “order sended by package” instruction that triggers the completion of the order.

This is new behaviour, so I am going to ask mollie support for some assistance. I will come back to you when I know more.

Thank you for your trouble so far.

kind regards

Hi @lekkerbezig,

From the information you have shared, it seems like the issue might be related to the Mollie payment service. As you mentioned, they are sending an “order sent by package” instruction, which triggers the completion of the order. This is indeed a new behavior, and it’s good that you have decided to reach out to Mollie’s support for assistance.

In the meantime, try disabling the auto-complete feature to see if that helps. You can do this by going to WooCommerce > Settings > Products > Downloadable Products and unchecking the “Grant access to downloadable products after payment” option.

Rest assured, I couldn’t replicate the issue using Stripe or the WooPayments payment gateway.

Please keep us updated on the response from Mollie support. We’re here to assist you further if necessary.

Thanks!

Hi @lekkerbezig,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks!