Virtual, downloadable product orders

  • Resolved hilarylittle

    (@hilarylittle)


    5 years, 4 months ago

    I have created virtual, downloadable products, with PDF files attached for downloading. But when people purchase 2 products, they only get one PDF and one link in the email that is generated. The invoice is correct.

    How can I make sure they get two links and two PDFs?

    Thanks!

    The page I need help with: [log in to see the link]

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  • Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hi @hilarylittle,

    Sorry for the wait in the response. By “when people purchase 2 products”, do you mean 2 separate downloadable products or when people purchase a single item with 2 as the quantity?

    If it’s just a simple PDF file it probably makes sense to set the product to ‘Sold Individually’ as the user will only get another exact copy of the PDF file if they order multiple quantities.

    When editing the product, the Inventory tab has a ‘Sold individually’ option.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @hilarylittle

    Just checking-in to see if you need further assistance on this.

    I believe that the Sold Individually option would help you with this. In case you were not able to locate option, please check out the following screenshot: https://cld.wthms.co/a9E8CS

    We haven’t heard back from you in a while, so I’m marking this thread as Resolved.

    However, if the problems persist, feel free to reply to this thread, or open a new one.

    All the best!

Viewing 2 replies - 1 through 2 (of 2 total)
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