ViewContent event not firing on product pages

Hi @cuberogroup,

As a first thing to try, can you check the configuration of any caching plugins on your site? This section of the documentation explains that certain caching settings can block some pixel events from running.

Can you identify which of the warnings given on this page is the one you saw in your Pixel Helper? – https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper

Can you navigate to WP Admin → WooCommerce → Status → Logs and tell us if there are any fatal or critical errors relating to the Facebook extension?

Finally please disconnect and reconnect the plugin then test again. If the behaviour persists, please also reply here with a confirmation of the Facebook for WooCommerce version number.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing back from you!

We’ve tried disabling all plugins, disabling caching configurations, and reinstalling/reconnecting the plugin but the ViewContent event is still failing to fire.

The version number of the Facebook for Woocommerce plugin is 2.5.1.

There is no warning in pixel helper. The ViewContent event is simply not firing on product pages. But AddToCart, InitiateCheckout, and Purchase events are firing just fine – why would ViewContent be the only event not working?

There are no fatal erros in the status logs.

Hi @cuberogroup

It’s very odd, I did check your product pages and ViewContent doesn’t get fired.

I need to check two items to understand better your setup:

1) System Status

Could you please send me a copy of your site’s System Status? You can find it via WP Admin > WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste into https://gist.github.com/ and share the URL here.

2) Facebook for WooCommerce logs

Could you please share two of the Facebook for WooCommerce logs? Please navigate to WP Admin → WooCommerce → Status → Logs, and then select the log that starts with facebook_for_woocommerce followed by dates.

You can paste the log https://gist.github.com/ and the share the URL here as well

Look forward to your reply.

System status: https://gist.github.com/cuberogroup/53227fa74d9267283ab58580d9b3d471

June 4 log:
https://gist.github.com/cuberogroup/56d2df04666d97a93e2910c528327e63

June 3 log:
https://gist.github.com/cuberogroup/8d28a618515ea90bb890f950c570c259

Hi there,

Thanks for sending that information. Can you please submit a ticket at https://woocommerce.com/my-account/create-a-ticket so we can investigate this further?

Looking forward to hearing from you ??

@cuberogroup

Due to the request to submit a support ticket, I am going to mark this as solved and we can continue the troubleshooting directly in the ticket.