View Tickets not Displaying with shortcode

  • Resolved shujaa

    (@shujaa)


    6 years, 10 months ago

    Hi,

    So I have two tabs on my Contact page..

    TAB 1 = [wsdesk_support display=form], this shows the form correctly.
    I am using the following CSS code to hide the Ticket Status button because I am calling the Ticket Status List on another tab using its shortcode.
    .support_option_choose {
    display: none;
    }

    TAB 2 = [wsdesk_support display=check_request], Without the CSS code above this shortcode does not show the display of tickets but rather just buttons. With the CSS Code above the tab is blank and shows nothing.

    I am trying to have TAB 2 show just a list of tickets but that does not seem to be happening for some reason with the shortcode [wsdesk_support display=check_request]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Can you please raise a ticket regarding this in [email protected]

    Regards,
    Team WSDesk

    Why do you ask somebody to contact your own support rather than provide support here?

    This issue is not resolved, as for example I am also facing the same issue and would like a resolution.

    So, instead of providing a personal support, you should post the resolution for the benefit of everybody.

    • This reply was modified 6 years, 10 months ago by James Huff. Reason: removed unnecessary modlook tag
    Moderator James Huff

    (@macmanx)

    Hi there, just letting you know that I removed the modlook tag from your reply.

    This is not a matter for the moderators to handle, since plugin developers are welcome to direct support to wherever they are comfortable handling support.

    Since it sounds like this developer is most comfortable handling support via their email, I recommend contacting them using the email address they provided.

    Only the short-codes described in the wsdesk plugin description works for free version. Those shortcodes are,
    WSDesk support action shortcode [wsdesk_support]
    WSDesk support form shortcode [wsdesk_support display=form]

    Rest of the advanced short-codes described in our wsdesk complete documentation works only for the premium version.

    We are sorry that it was not explicitly mentioned in the description. We will update the description soon to make it clear.

    Let us know if you have any clarifications, we will be happy to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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