View Subscription gives 404 page after site move

  • Resolved darrylxxx

    (@darrylxxx)


    4 years, 3 months ago

    I have just moved a site from a WP multisite install to its own single install using Duplicator Pro (wonderful tool!). Subscriptions NEVER worked properly for us for the year of our subscription to the plugin despite many support tickets.

    Most things are working correctly now on a single install after a bit of tinkering.

    Unfortunately, Woo Subscriptions is giving a 404 page when a logged-in subscriber goes to /my-account/view-subscription/[number]. Any suggestions on how can I fix this? I need to hand the site over to my client and I’d like this working before I do!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    As this is in regards to a premium WooCommerce Extension, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there so we will be closing this support request on the forum.

    Thread Starter darrylxxx

    (@darrylxxx)

    Hi Kenin, the site is past its subscription date and I don’t want to pay for a full year’s subscription and then hand it over to client. Can I still post a ticket?

    • This reply was modified 4 years, 3 months ago by darrylxxx.
    Thread Starter darrylxxx

    (@darrylxxx)

    Never mind, I seem to have fixed it by simply going to Settings and hitting save.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    OK. We’ll go ahead and close this forum thread as of now. If you need any further support with Subscriptions, please submit a ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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