view-order retrieves 404 error

  • Resolved lpaweb

    (@lpaweb)


    3 years, 11 months ago

    I’m developing a website based on storefront, currently using a child theme to change everything i need.

    I’ve noticed that when a client wants to check his orders from the my-account page, when the “view more” button is clicked it returns a 404 error.

    I’ve done some research about this and when i checked the hiperlink, the button redirects to a page like this: example.com/view-order/888 which is missing the my-account/ before the view-order/888 .

    I tried changing the endpoints to add the my-account before the view-order but unsuccessfully. Is there a way to solve this issue?

    My website is currently hosted on weego-petcare.com/dev

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out, and I’m sorry to hear of the troubles!

    Do other tabs on the My Account page work? Or are they affected as well?

    Can you temporarily switch to the Storefront parent theme and let us know if this resolves the issue? If it does, then it would show that the issue lies in the customizations you have made.

    Thanks and looking forward to your reply!

    Thread Starter lpaweb

    (@lpaweb)

    All the other links on my account are working fine.

    I’ve activated the Storefront parent theme and it does exactly the same.

    The issue is still there.

    I’ve tried updating translations and everything, even deactivate the WPML plugin which i use for translations, and nothing seems to solve this.

    How can i debug this?

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for your reply.

    Would you mind further testing by making sure just WooCommerce and Storefront theme are active so we can rule out any plugin conflicts as well?

    Thread Starter lpaweb

    (@lpaweb)

    I’ve found the problem.

    It is related to the plugin User Registration by WPEverest. I’m using a plugin to to link User Registration to Woocommerce and it seems to be causing the issue.

    I’m going to contact the plugin developer.

    Thank you for your assistance.

    Plugin Support Tseten a11n

    (@tibetanitech)

    Great! I’m glad you were able to locate the problem. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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