View failed Form Payments Submissions

  • Resolved shiyox

    (@shiyox)


    4 years, 2 months ago

    Dear Forminator,

    How can I get a list of failed payment submissions? If it is, how do I implement it? Say someone tries to pay with a credit card, and for some reason, the bank declines, or it fails. I’d like to get a list of all the failed payments (specially the email addresses) so I could send them an email informing them about other payment options available.

    Also, how do I create a custom message for failed payments??I’d like to create a custom prompt for failed payment submissions. And, if possible, create different custom?messages depending on the payment rejection reason.

    Shiyox

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @shiyox ,

    In Forminator, the form only gets submitted after successful payment. For the failed or declined payments, you can also check the Payments on Stripe Dashboard under the All payments tab (or in the PayPal).
    Something like that would require custom coding (if you are not familiar with coding, I suggest hiring a developer).

    Kind regards,
    Kasia

    Thread Starter shiyox

    (@shiyox)

    Hello Kasia!

    Thank you for your answer.

    I’m asking since the data the user is submitting into the form is already with Forminator, but it’s not available on the backend like the successful ones.

    Perhaps, It’d be great for forminator to show both, successful and unsuccessful entries on the form through the back end session of ‘submissions;

    If you give me a way to pull this data from forminator (to export it to a Google Sheet, for example) i’d be able to implement it myself.

    Thank you for your suggestion on Stripe, which is what I currently use. However, it is more cumbersome than accessing the data the user submits on site.

    • This reply was modified 4 years, 2 months ago by shiyox.
    • This reply was modified 4 years, 2 months ago by shiyox.
    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    HI @shiyox

    I just talked to our developers and if you’d be using PayPal this code might possibly help so you might want to test it. Note: it’s “unofficial” and might not be exactly what you are asking for but it should be close.

    https://gist.github.com/wpmudev-sls/0ff0dd003ed3f3e9b4ff0416da8ee25a

    Our developers also confirmed that they’ll look into it to see if such kind of “access” to “failed payment submissions” could be implemented in future. I’m not making promises yet but I can at least confirm they’ll explore the options. So hopefully we’ll get that with one of future releases.

    Best regards,
    Adam

    Thread Starter shiyox

    (@shiyox)

    Hi Adam!

    Thank you! This will help out!

    I’m glad Forminator will look at implementing something like this.

    After all, the energy/input that took to place the data there shouldn’t be thrown away if something else could be done with it–like providing other options via email down the road.

    One final ask if I may: where do I place this code to try out the functionality? Any file or folder in specific? Do I create a new file and just place it there?

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @shiyox,

    You can use it as a mu-plugin. It can also be installed with the same steps a normal plugin installed but to use it as a mu-plugin, you would need to add it to the mu-plugins folder which can be made inside the wp-content folder. To know how to install it as a mu-plugin, here is an article which would help you with it:

    https://premium.wpmudev.org/docs/getting-started/download-wpmu-dev-plugins-themes/#installing-mu-plugins

    Let me know if that works for you.

    Thank you,
    Prathamesh Palve

Viewing 5 replies - 1 through 5 (of 5 total)
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