View Email from Logs doesn’t load HTML emails

  • Resolved marcusquinn

    (@surferking)


    3 months, 3 weeks ago

    Hi! First, thanks for your amazing work and plugin here!

    I’ve had an issue for a long time now, I hoped others might have seen, reported, and solved, but perhaps it doesn’t happen in all cases.

    When I go to Email Logs, and View an email, the HTML emails done’t load in the message window on first view – however, they do load when navigating through Next & Previous buttons from that modal.

    Anyone else having this issue?

    Many thanks,

    Marcus

Viewing 2 replies - 1 through 2 (of 2 total)

  • I would like to point out that once you do next/prev on that modal, closing/opening the modal by clicking a row or the eye icon will also properly load the email contents.

    Just putting this here in case this helps when someone comes along and sees your post!

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @surferking,

    Thank you for reaching out regarding the HTML email display issue in the Email Logs modal. I understand the inconvenience this may cause.

    To assist you effectively, could you please share a video or screenshots demonstrating the behavior you described? This will help our team pinpoint the exact issue and provide precise guidance.

    Specifically, please include the following in your video/screenshots:

    • The Email Logs page
    • The modal window where the HTML email doesn’t load initially
    • The navigation to the next/previous buttons and the subsequent loading of the email content
    • Any error messages or unusual behavior that you observe

    By providing this information, you’ll allow us to resolve the issue more efficiently. Your cooperation is greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
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