View Content event doesn’t register

  • Resolved garvilo

    (@garvilo)


    9 months ago

    Hello, we have an issue with View Content event not being tracked on our website.

    As we understand, View Content event should be default event for Meta, but we don’t see it set up in Meta Event Manager or when testing with Meta Pixel Helper:

    https://ibb.co/R2dDZK6
    https://ibb.co/FbpmQg7

    Is there a way to add code to Pixel for View Content event tracking?

    Also, sometimes when products get synced, there would be some extra variations of a product that cost 0.00, have no image, and have wc_post_id instead of standard variation ID. What could be the issue of that and what would be the fix?

    System report here:

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    Thank you in advance!

    • This topic was modified 9 months ago by garvilo.
    • This topic was modified 9 months ago by garvilo.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • anastas10s

    (@anastas10s)

    Hi @garvilo ??

    Thank you for reaching out — we’re happy to help!

    View Content event doesn’t register

    While investigating the site’s System Status Report (SSR), it appears that caching settings might be interfering. Did you already have a chance to check this out, or otherwise?

    Also, sometimes when products get synced, there would be some extra variations of a product that cost 0.00, have no image, and have wc_post_id instead of standard variation ID. What could be the issue of that and what would be the fix?

    Could you please share further details on this (like screenshots and product URLs)?

    I hope this helps! Looking forward to your response.

    Thread Starter garvilo

    (@garvilo)

    Hey @anastas10s ,

    Thank you for your response!

    While investigating the site’s System Status Report (SSR), it appears that caching settings might be interfering. Did you already have a chance to?check this out, or otherwise?

    Yes, we don’t use combined JS files optimization, but we have tried disabling all other JS options we had enabled (Minify JS, Load JS deferred and Delay JS execution) in our caching plugin WP Rocket, but the result is still the same. We also tried disabling all the plugins altogether to see if there was any difference but all other events work fine, except for ViewContent.

    What is weird is that ViewContent event is not even shown on our Meta page, as shown in the first screenshot I posted in first message? Should it be that way?



    Could you please share further details on this (like screenshots and product URLs)?

    Sadly, we had to fix it ASAP since empty products with no images were showing in our live ads. Only screenshots I managed to take were these, below:

    https://ibb.co/xFfQ0j2
    https://ibb.co/YyZtt5c

    In first screenshot you can see first and third variations that say 0.00BAM eventhough they had proper price in woocoommerce. Second variation shows price in € which we don’t use on our website. Fourth variation is as it should be. Second screenshot is from that same product page just before we fixed it. We fixed this by deleting the product and updating it, so now it shows variations properly. Would still be interested to hear if you knew of similar issue before, and if so what could be causing it?

    anastas10s

    (@anastas10s)

    Thank you for reaching back, with further details on this @garvilo .

    As a next step, let’s go ahead and make sure logging is enabled, for taking a further look at what’s happening.

    To enable debug mode (if it is not already enabled), please go to Facebook plugin settings in wp-admin?Marketing > Facebook?and stay on the Connection tab, then scroll to the bottom to the?Debug?section. The first of the two checkboxes showcased in the screenshot linked below:

    Once logs are available, kindly share them with us here, preferably via a service like https://quickforget.com/.

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter garvilo

    (@garvilo)

    Appreciate your response @anastas10s ,

    Please have a look at the logs when you get the chance:
    https://quickforget.com/s/75e27d992dfb3e49ef02b6016acfa3ebd6bb1f26e9b44b8c

    I would really appreciate if you could explain me if it is possible for products that we sync to Facebook catalogue to import videos from our website product page? We can upload them manually in Facebook catalogue page, product by product, but would really save us a lot of time if there was a way to pull videos from product page, if there is a standard way of doing that.

    I found some more of the ‘sync’ issues I mentioned in posts above so I will post screenshots below if it will help:
    *Variable product with incorrect values (price in euros instead of BAM, price is 0.00):

    https://ibb.co/LJdhKyb
    https://ibb.co/fkcGF5K

    *Duplicate product in catalogue (recently changed SKU for this product, now it shows duplicate product in our catalogue):

    https://ibb.co/tQ7s4MZ
    https://ibb.co/j8yWQt6

    Thank you in advance!

    The https://quickforget.com/ link has already expired, I’m afraid, @garvilo . Could you send the logs again, while allowing for more views, and hours, allowance to it?

    if it is possible for products that we sync to Facebook catalogue to import videos from our website product page?

    This sounds like a good candidate for a feature request. Feel free to submit it via the screen at https://woocommerce.com/feature-requests/facebook/.

    I found some more of the ‘sync’ issues I mentioned in posts above so I will post screenshots below if it will help

    Just to clarify, did you already have a chance to Delete all products from your Facebook Catalog?(documentation linked here, for reference) and then sync them anew (preferably with the rest of the plugins temporarily disabled again), and see how it goes, or otherwise?

    Once I hear back from you, I will be happy to investigate this further.

    Thread Starter garvilo

    (@garvilo)

    Sorry about that, I made a new link with logs: https://quickforget.com/s/7d967682fa1cfd6b6e2d8908eb8a50e88e1c19d4a1e9ab08

    Please take your time to see if there’s anything going wrong.

    Just to clarify, did you already have a chance to Delete all products from your Facebook Catalog (documentation linked here, for reference) and then sync them anew (preferably with the rest of the plugins temporarily disabled again), and see how it goes, or otherwise?

    We haven’t tried doing this yet, but we will do it as per guide you kindly shared.

    Hi @garvilo,

    Reviewing the logs, we can find this on the 14th:

    NOTICE Could not send Pixel event: cURL error 28: Failed to connect to graph.facebook.com port 443 after 5203 ms: Couldn't connect to server CONTEXT: {"_legacy":true}
    body: {"error":{"message":"Unsupported get request. Object with ID 'catalog:990335949141142:c3RlbGxhIGRlbHV4ZSBzdWRvcGVyIHNpdmFfMzU5MTk=' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AOTJfAakYK8DYjeeV2pMZdD"}}
     CONTEXT: {"_legacy":true}

    Can you please enable the debug option on your WP Admin > Marketing > Facebook > Connection?

    Once you’ve confirmed?Debug mode?is enabled, navigate to?WooCommerce > Status > Tools and use the “Facebook: Reset all products” option:

    Note:

    1. The tool to delete/ reset products might take some time, depending on the number of products in your catalog.
    2. The tool to delete catalog products only deletes products in the WooCommerce store due to limitations in the Meta API. Products added to the Facebook catalog by other sources or currently unlinked cannot be deleted by this tool. You might need to contact Meta support to have these deleted.

    If the issue persists, please try reconnecting the WooCommerce Integration app from your Business Manager? You can follow these steps below:

    Let us know how that goes for you.

    Thanks!
    -OP

    Hi there ?? ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

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