• Resolved AnnDee

    (@anndee)


    My linked youTube videos don_t play on mobile phone. They work via browser, but in both cases the tile will not appear Can anybody help me, to solve it?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear AnnDee.

    Thank you for contacting us and reporting your problem.

    Please deactivate all plugins and check if this is a problem.

    We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter AnnDee

    (@anndee)

    Thanks for your feedback. Found out that it works now on mobile, after I deactivated cache for mobiles at AccelerateWP, but now it doesn’t work on desktops and in both cases the tile is not shown >>> https://dauerblog.de/wp-content/uploads/2023/03/total_soft_problem.jpg

    https://dauerblog.de/guck-ma/

    But if I deactivate the cache for mobile phones, the google pagespeed goes down to 30 so I activated it again.

    Okay, now I will try to deactivate one plugin one after the other to locate the error, but is there no better possibility to find out what’s going wrong?

    • This reply was modified 1 year, 12 months ago by AnnDee.
    • This reply was modified 1 year, 12 months ago by AnnDee.
    Thread Starter AnnDee

    (@anndee)

    Have tried now by deactivating minify css and java in AccelarateWP in this way >>> https://dauerblog.de/wp-content/uploads/2023/03/css_java_minify.jpg – not really knowing what I do – and now it works on mobile and desktop. My only problems now are that the titles are not shown.

    I hope I can solve it, too, and post my result for others who have a similar problem.

    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear AnnDee.

    Thank you very much for your question.

    Thanks for using our галлеры plugin. Our team is always happy to help you.

    Thank you very much for letting me know about your issue.

    The problem will be solved in the next version.

    We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

    Thanks for the good suggestion.

    Have a good day!

Viewing 4 replies - 1 through 4 (of 4 total)
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