Videos does not show anymore in Divi Theme

  • Resolved kahm73

    (@kahm73)


    2 years, 10 months ago

    Hello Support team,
    I have a compatibility issue with your plugin and the Divi Theme.

    I struggled a lot in the past, because it was difficult to find the right settings for DIVI.
    Finally, one day I was able to make the two working fine.
    I usually follow your updates, but one of the last ones created an issue with videos.
    I asked DIVI support to help me with the issue and they find it’s related with LiteSpeed cache and suggested to open a ticket with you.

    ISSUE DESC
    In all my pages I used to include video embedding the code as provided in YouTube –> share. It worked fine until last week when I noticed that the video updates correctly in the page, but disappear after 1 second.
    Therefore, I just used a video module and link the video with the URL. Same result.
    Before you ask, I have installed very few other plugins, but LiteSpeed is the only one that causes this issue. Besides having deactivated the plugin entirely, I also followed your instructions in the forum.
    I discovered that disabling the cache only, the videos display OK!

    I guess it’s a “new bug” and very probably I am not the only one that suffers from this problem.

    Here you are all info, as required by you on the forum:
    Report number: RVQAGZID
    Report date: 01/22/2022 10:08:33

    Please, visit my website:
    https://cinziamacchi.it/medicina/quarta-ondata-terza-dose/
    in this post there are both the video implementations (code and URL link).

    I really thank you for your help and support. Do not hesitate to contact me in case you need some more info.

    Cinzia

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please try disable lazyload iframe , purge all , see how it goes

    Thread Starter kahm73

    (@kahm73)

    Hello qtwrk,
    Actually it works! Thanks a lot!
    May I ask you in which way that option affected the video display?

    Thanks in advance for your reply.

    Cinzia

    • This reply was modified 2 years, 10 months ago by kahm73.

    Hello,

    I have the same issue, but the suggested fix did not work. The video only shows on desktop for logged in users. If a user is not logged in, the video disappears but only from desktop. It shows up fine in mobile. In fact, when I shrink the screen size, the video appears. It is on the front page of rescueforce.org.

    Other than this issue, the plugin is awesome! Greatly increased the speed of our site.

    Thank you!

    I found the culprit. When I turned off CSS Combine External and Inline is started working again. Any idea why?

    Thread Starter kahm73

    (@kahm73)

    Hello CoeyCoey,
    I guess you are using DIVI theme. It happens that, unless you know very well each Litespeed cache settings, you need to do some trial and error. for me, with the setting I had, it was enough to disable lazyload iframe in the Page Opt./Media setting. Did you try this one?

    Hope it will be of some help.

    Cinzia

Viewing 5 replies - 1 through 5 (of 5 total)
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