Video will not play on IOS

  • Resolved sanfordandson

    (@sanfordandson)


    1 year, 7 months ago

    On my iPhone 7, (current IOS version), the video will not play. I see the player, but it looks like the video doesn’t load. Plays find on PC.

    I tried using a video file in the Elementor Media Library, and tried using an external URL. Neither worked. Plays fine on PC both ways.

    The page I need help with: [log in to see the link]

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  • Hello there,

    Thank you for choosing Presto and for reaching out to us!

    As checked, it plays however no audio using iPhone 14. Here is the screencast for your reference: https://d.pr/v/gVmqvb

    For the iPhone 7, I can see it is not working due to Elementor. Here is the screenshot: https://d.pr/i/REFCDG

    For that, you may refer it to Elementor support.

    Hope that helps. Please let us know if you have other questions.

Viewing 1 replies (of 1 total)
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