Video widget & slider not working

Hi @paultravers

It seems that the About Us section does have any link in your site thus causing the issue. You can read more about that here: https://docs.themegrill.com/knowledgebase/dont-leave-the-url-field-of-custom-menu-item-empty/

Hope this helps! ??

Regards,
ThemeGrill

• This reply was modified 4 years, 5 months ago by Nidwija - ThemeGrill Support.

Hi there

Thanks for coming back to me so soon. That hasn’t made any difference I’m afraid.

The embedded YouTube videos are not displaying properly and do not play

And the top slideshow is completely wrong – each image is behind sort of dark background and the photos are underneath reach other instead of showing as slides.

Does anyone else have a similar problem?

Paul

Hi @paultravers

Upon inspection it seems that your Pre-Order menu url is as follows: https://www.indiegogo.com/projects/tropical-forest-project-ecuador–3#/

Could you once remove the “#” at the end and check? Let me know once you’ve done this!

Regards,
ThemeGrill

Hello again

So that has fixed the videos, thanks!

That just leaves the slider – any idea why it is malfunctioning? I’ve checked the images and they are all the same size and of the recommended size, but it still shows wrong

It has been fine for the entire time the site had been live – almost 2 years – but has suddenly gone wrong.

Hope you can help

Paul

Hi @paultravers

I couldn’t locate the issue from my end so could you provide a screenshot of the problem area so that I can help accordingly?

Regards,
ThemeGrill