• Resolved agasobanuyelive

    (@agasobanuyelive)


    Urgent Help Needed: TS Video Gallery Plugin Bug on Apple Devices

    Hello TS Developer team,

    I’m reaching out regarding a critical issue with the TS Video Gallery plugin on my WordPress site. Self-hosted videos aren’t playing on Apple devices, including iPhone, iPad, and macOS. My audience has reported this problem, and it’s starting to impact my site traffic. You can go through the attached images.

    Could you help troubleshoot and resolve this compatibility issue? I’d appreciate any guidance or adjustments to make the videos accessible across all devices.

    Thank you in advance for your assistance!

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear agasobanuyelive.

    Thank you for contacting us. Our team is always ready to help you.

    Now our team will try to solve your problem. Please wait for our reply.

    We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

    Have a good day!

    Thread Starter agasobanuyelive

    (@agasobanuyelive)

    Hello, Developer team.

    We are appreciating your hard work. And we look forward for the ploblem to be resolved as soon as possible.

    Thank you,

    Plugin Author totalsoft

    (@totalsoft)

    Dear agasobanuyelive.

    Please make this change in the gallery. Edit our gallery-videos\public\popup_partials\tsvg-cp-video-gallery_popup.php. Find code in line 686, 1043, 1460

    jQuery('.tsvg-content-popup-').find('video').attr('src', tsvgVideoURL);

    Please edit the code and write like this.

    jQuery(‘.tsvg-content-popup-‘).find(‘video’).attr(‘src’, tsvgVideoURL);
    jQuery(‘.tsvg-content-popup-‘).find(‘video’).prop(‘controls’, true);
    jQuery(‘.tsvg-content-popup-‘).find(‘video’).html(‘<source src=”‘ + tsvgVideoURL + ‘” type=”video/mp4″></source><source src=”‘ + tsvgVideoURL + ‘” type=”video/x-mp4″></source>’);

    • This reply was modified 4 months ago by totalsoft.
    Thread Starter agasobanuyelive

    (@agasobanuyelive)

    Hello,

    Thank you for your assistance, I tried to replace the codes, but it breaks things and the popup was nolonger showing. The chance is that I have saved the backup, may be i did it wrong, because i’m not a tech guy about codding, can you do it for me please. This is the file

    Thank you,

    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear agasobanuyelive.

    Edit our gallery gallery-videos\public\popup_partials\tsvg-cp-video-gallery_popup.php Change code in line 686.

    jQuery(‘.tsvg-content-popup-‘).find(‘video’).attr(‘src’, tsvgVideoURL);

    Plugin Author totalsoft

    (@totalsoft)

    Please edit the code and write like this.

    jQuery(‘.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>’).find(‘video’).attr(‘src’, tsvgVideoURL); jQuery(‘.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>’).find(‘video’).prop(‘controls’, true); jQuery(‘.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>’).find(‘video’).html(‘<source src=”‘ + tsvgVideoURL + ‘” type=”video/mp4″></source><source src=”‘ + tsvgVideoURL + ‘” type=”video/x-mp4″></source>’);

    And Change code in line 1043.

    jQuery(‘.tsvg-content-popup-‘).find(‘video’).attr(‘src’, tsvgVideoURL);

    • This reply was modified 4 months ago by totalsoft.
    Plugin Author totalsoft

    (@totalsoft)

    Please edit the code and write like this.

    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').attr('src', tsvgVideoURL);
    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').prop('controls', true);
    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').html('<source src="' + tsvgVideoURL + '" type="video/mp4"></source><source src="' + tsvgVideoURL + '" type="video/x-mp4"></source>');

    Change code in line 1460.

    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').attr('src', tsvgVideoURL);
    Plugin Author totalsoft

    (@totalsoft)

    Please edit the code and write like this.

    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').attr('src', tsvgVideoURL);
    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').prop('controls', true);
    jQuery('.tsvg-content-popup-<?php echo esc_attr( $tsvg_shortcode_id ); ?>').find('video').html('<source src="' + tsvgVideoURL + '" type="video/mp4"></source><source src="' + tsvgVideoURL + '" type="video/x-mp4"></source>');

    Everything needs to be changed. After that save the gallery file.

    Thread Starter agasobanuyelive

    (@agasobanuyelive)

    Hello TSG team,

    I did exactly as you demostrated above, unfortunately it did’t work. It causes the plugin to not work as well. So if possible you can check on my file to edit it yourself so that you can fix the issue on your end. >> file link

    By alternative you can provide fully upgraded updates, so that we can update the plugin from our worpress dashboard.

    Thank you.

    Plugin Author totalsoft

    (@totalsoft)

    Dear agasobanuyelive.

    We have been testing for several days now. As we understand, the problem is with the link.

    We have put this video on our website and it works great on iOS. Please, you can check it too.

    MP4 Video

    Thread Starter agasobanuyelive

    (@agasobanuyelive)

    Dear TSG developer Team,

    I checked too and i found the issue is with the link from my video hosting. Thank you for finding the possible issue associating with this.

    I appreciate your hardworking on your TSG projects, keep up striving all the way.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
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