Video Play issue

  • Resolved gyane

    (@gyane)


    4 years, 1 month ago

    Hi ,

    While playing a lesson video in chrome ( both mobile and desktop) the video fast forward is not working. This seems to be a major issue. Videos are mp4 and stored in server. Please help me

    The page I need help with: [log in to see the link]

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  • Hello @gyane,
    I think there’s something wrong with your server setup. In order to isolate the problem I took Tutor plugin out of the equation since it just relies on the browser to load videos anyway. Media Playback is a MP4 player and hasn’t been updated in so long it might not even load the videos through HTTPS so I definitely don’t recommend it.

    If I try loading one of your video files directly, for example https://www.gyan-e.in/wp-content/uploads/sites/58/2020/05/tuor_.mp4 in a browser with a cleared cache, it takes a long time to get the video to load in Chrome and Firefox and it never seems to load in Safari. But if I try to load the video without https https://www.gyan-e.in/wp-content/uploads/sites/58/2020/05/tutor.mp4 it works fine.

    If I upload that same video file to my own HTTPS-enabled server it loads fine in Safari and other browsers. I don’t know enough about server configuration to point you in the right direction, but I can unhelpfully say it’s probably not my plugin.

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