Video only displaying for administrators

  • Resolved rodrigoparticelli

    (@rodrigoparticelli)


    1 year, 6 months ago

    I have noticed an issue with the plugin that is causing me frustration. The ‘Browse Files’ option is a great feature because it creates a gallery of videos. However, it is only displaying “preview” for Administrators.

    Logged-in users cannot see the video…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Prince

    (@princeahmed)

    Hi @rodrigoparticelli

    Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused. Our team is dedicated to providing the best possible service and we are here to help.

    Since you are using the PRO version, Please contact our support for a fast fix: https://softlabbd.com/contact-us/

    Plugin Author Prince

    (@princeahmed)

    Hi @rodrigoparticelli
    We sincerely apologize for the delay.
    We are pleased to announce the release of our latest update (v1.1.96) for the plugin, which addresses the reported issues and greatly enhances overall performance.

    We have added a new option “Direct Media Display” in the Advanced Configuration tab for the embed module.

    Sometimes, embedded audio and video files may not play properly. To fix this issue, enable the “Direct Media Display” option from the “Advanced” tab, which allows media files to be displayed directly instead of through the embedded player. You can do this while configuring the Embed module.

    To resolve the problem, we kindly request that you update your plugin to the latest version.

    I’m currently using the latest version (v1.1.96) but I don’t see the “Direct Media Display” option in the Advanced Configuration tab for the embed module.

    It’s impossible to embed audio from Google Drive.

Viewing 3 replies - 1 through 3 (of 3 total)
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