Video on web stories don’t play on mobile browser

  • Resolved amrgs

    (@amrgs)


    2 months, 3 weeks ago

    Hello,

    I open this topic because I recently installed Web Stories on my blog: https://supermamie.fr/

    I already created several stories and display them on my website. Everything work well on the Desktop mode but when I try to launch the Web stories from my smartphone, videos are not playing no matter the browser I use and the OS also (same problem on iOS and Android).

    Could you please help me to solve this issue?

    Thanks a lot.

    • This topic was modified 2 months, 3 weeks ago by amrgs.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there,

    This seems to be a server configuration issue, as this happens even outside of stories when you try to access video files like e.g. https://supermamie.fr/wp-content/uploads/2024/08/astuce-de-grand-mere-moustiques.mp4 directly in Safari. This is because your server does not honor byte range requests à la Range: bytes=0-1, which is basically the browser telling the server “please send me only the first few pieces of the video”

    I recommend reaching out to your hosting provider so they can fix their support for the Range HTTP header.

    Again, just try opening the above video file in Safari on your desktop and you’ll immediately see the issue. Once that is resolved, your videos should be playing fine everywhere.

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