Video Not Playing and Color Bars

Hi,

Could you please provide the URLs which you are adding into a gallery? We think that you set up a wrong video URL, because the embed media works correctly.

Thanks!

Have a nice day!

I am having the same issue. New links added work fine, the issue is the coloured bars displayed for old Vimeo links, that up until recently, used to work fine.

I emailed Vimeo and here is their response:

Thanks for writing in and I understand your concern.

We recently made an update to our security protocols that included all thumbnails in videos. This was intended to be a non-breaking change across the platform but in cases like yours where links were hardcoded, we were not able to seamlessly update to the new image link structure.

You will need to update your current workflow/codebase to reflect these new changes. Please review our documentation on initiating an API call to GET the thumbnail of a specific video from the Vimeo servers. Additionally, our API allows you to GET the thumbnails for all your videos. (ex. https://api.vimeo.com/me/videos?fields=uri,name,pictures). You can use additional parameters listed on our developer page to specify the results you need

While we do not expect the updated thumbnail links to change in the near term, our engineers recommend implementing this regularly instead of caching the video thumbnail URLs and also recommend batching these calls if possible, which will be more efficient.

I understand this change alters what’s required for your application and your workflow as a whole. Our team is committed to finding solutions that allow you to maximize your usage of Vimeo to deliver the highest quality experience for your customers.

If you need any assistance from our API team on the above process, please provide the details of your current method to retrieve the thumbnail links and how those links are embedded on your end along with any screenshots & code examples you can share so that we can provide a customized resolution.

So, would it please be possible to add some kind of script to re-add the thumbnails for existing Vimeo links? Otherwise I will have to go through every Vimeo link in my gallery and delete then re-add all the video links (a huge job…).

Thank you.

Edit: I tried a bulk “Regenerate Thumbnails” option in the plugin, this did not solve the problem and the Vimeo thumbnails remain coloured bars.

• This reply was modified 3 years, 5 months ago by jhclare.

Hi dear clients,

Yesterday, we have released a new version.

Please update the plugin, then enter the galleries where you have the issue, select all > and from bulk actions select Reset and Apply.

After this, please clear the website and browser caches and check again.