Video included in SCORM module not playing

Hello

I tried submitting this support request through the ticketing system but it seems it is not working. Please let me know an email adress I can send the necessary files to. This is the support request I wrote, but it references files I can’t make public on this thread:

When uploading certain SCORM modules, I notice some of the content is not shown. I have managed to get a more detailed view of the problem.

It seems like the animations aren’t started, and therefor some content wasn’t showing. I managed to find a workaround to make sure the animation wasn’t required by changing the CSS code within the SCORM module before uploading. Not ideal, but that worked.

The second issue was that the video included in the SCORM module also isn’t showing. I think it might be a JS error. The SCORM modules are downloaded from a trusted source, so the source code should be fine, but something during the installation process seems to go wrong during the process. I have attached one of the not-working SCORM modules: bel-rai-toegangsbeheer-gegevensdeling-vip-bel-rai-non-cot-sept-2023-scorm12-uohqyy6f (1).zip

This SCORM module does work, but doesn’t seem to have a video, and perhaps therefor any errors don’t show up: bel-rai-screener-inleiding-en-algemene-principes-scorm12-gBZkBCE6.zip

I have also attached some screenshots. The SCORM module does upload, it can be added to a course, the course can be opened all without issue. It’s just that the visual side for the visitor isn’t alright.

I have also attached the source code of the webpage of the screenshot. The SCORM module does upload, it can be added to a course, the course can be opened all without issue. It’s just that the visual side for the visitor isn’t alright.

Could you please let me know what could cause this issue? If there are any other files I should give you, please let me know. I hope we can get this error resolved smoothly.

The page I need help with: [log in to see the link]