video hosting not like the docs

  • Resolved visimedia

    (@visimedia)


    4 years, 2 months ago

    I’m not sure if it’s working correctly on my website or not, because of 1 indicator
    #1 the docs said the url will be from wp.com rather than from my website (the url still showing the video is on my website url in the media from wp dashboard)

    When it’s finished processing, you can select the video in your media library, and check the video url. If it’s uploaded to WordPress.com the video url will begin with https://videos.files.wordpress.com rather than your site url.

    can u pls help? I upload directly from my website media in wp dashboard

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support supernovia

    (@supernovia)

    Hey there, I’d ask for a link to the site, but since you have a paid plan for video uploads, can you reach out directly to support here?
    https://jetpack.com/contact-support/

    Thread Starter visimedia

    (@visimedia)

    I could never reach n get replied in that link
    that’s why I hustled to reach you out here
    any solution?

    Plugin Support jerrysarcastic

    (@jerrysarcastic)

    What is the URL of your site so we can take a closer look? Is there a video on your site (on your homepage or any other page) that we can also take a look at?

    Thanks for the additional info!

    Thread Starter visimedia

    (@visimedia)

    pls try this
    https://www.diamondapp.club/siapa-dibalik-da/

    Plugin Support Fotis

    (@fstat)

    Hi there,

    Please make sure you have enabled the Jetpack Video block enabled. To check this go to Jetpack > Settings > Performance and make sure that “Enable high-speed, ad-free video player” is turned on.

    If you’re still having trouble with that and since you have a paid plan, I recommend reaching out to our support team at https://jetpack.com/contact-support/

    Thread Starter visimedia

    (@visimedia)

    do you have ticketing system or helpdesk to review the support ticket instead of just emails?
    I never gotur reply in that url

    Plugin Support Fotis

    (@fstat)

    Yes, we have a ticketing system, but you don’t have access to it. Any updates to your ticket are emailed to you.

    Please wait for our support team’s reply.

    Thread Starter visimedia

    (@visimedia)

    I assume my email is error
    is it possible to send n get replied in my other email?
    assuming ur reply here is really quick

    Plugin Support supernovia

    (@supernovia)

    Did you include a link to the site in your contact? I don’t see any tickets from the account, or any that mention diamondapp.club currently.

    Are you logging into the account that owns the upgrade, and reaching out here?
    https://jetpack.com/contact-support/

    Thread Starter visimedia

    (@visimedia)

    just did , pls check

    Plugin Support supernovia

    (@supernovia)

    Thanks, I can see they’re in touch, so we’ll let you continue to troubleshoot with support from here. Please respond there with the information they request. Cheers!

    Thread Starter visimedia

    (@visimedia)

    will reply here if I can’t see repllyl in 2 days, just like how i reported i never got your response in my email

    Plugin Support supernovia

    (@supernovia)

    I can see support is responding and you are responding back. Please continue to work there.

Viewing 13 replies - 1 through 13 (of 13 total)
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