Video Header Resolution

Hi @kaleigh123

The resolution of your homepage video is very small: https://d.pr/i/ILF4UK

Try uploading a video of a higher quality.

Hi @wpzoom,

I have tried doing that, but for some reason the video changes once it is uploaded/on the website. I even shortened the video to 7 seconds and increased the dimensions to 1920 x 1080 and it appears the exact same! Any other ideas? Thank you.

In addition, I tried to fix the issue by uploading the video to YouTube and then embedding the URL but it won’t allow me and says that there’s an error.

Here is the link to the YouTube video https://www.youtube.com/watch?v=m-ET_bnevZI

@kaleigh123 You’re using the Premium version of our theme, while this is the support version for the free version.

Please open a support ticket on our website if you need help with the theme you have purchased from us, as we provide support for our premium products only to verified customers:
https://www.wpzoom.com/support/tickets/create/