Probably a mis-configuration issue.
Kindly get me your site link where we can check this issue directly.
During the activating, our plugin will add some pages dynamically (WordPress Admin Panel => Pages) to your website and configure them accordingly under our plugin’s “Advanced” settings page. These pages are required for the logical workflow of our plugin. I suspect you must have modified our plugin settings related to these pages or edited the pages itself with different shortcode. Kindly try reverting your changes. If you need to display all categories, simply create a new page(don’t edit the pages added by our plugin) with shortcode [aiovg_categories] and add it to your site menu. This is enough.
If you don’t remember the changes you’ve made, go to your “WordPress Admin Panel => Video Gallery => Settings => Advanced” page, find the “Pages” settings section and read the notes next to each setting. Now, open these pages under “WordPress Admin Panel => Pages” menu and make sure they have the same shortcode as mentioned in the note.
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This reply was modified 6 years ago by plugins360.