Video External Link doesn’t work

@fuchan3000

Please make sure that you’re using a video file with a .mp4 extension.

Also, you can check for a plugin and theme conflict. There is a high possibility of conflict among other plugins that are creating this issue. These steps will help rule out a possible plugin conflict.

1. Disable all the other third-party plugins ( except theme-specific plugins ) and check whether that solves the issue.
2. If that solves the issue, please activate the plugins one by one to rule out the conflicting plugin.
3. If that doesn’t work, please check it by activating the parent theme.
4. If the issue persists, please activate a WordPress default theme like Twenty Twenty and check.

Also, if you’re using any cache plugin/server-side cache, then clear/flush the cache.

Please let me know the update.

Thank you!
Best Regards

I’m facing the same problem, and it only persists when I use Tutor LMS.
If I use the VideoPress link it works normally.
The fact is that none of the alternatives with Tutor LMS do not work, as VideoPress has three video link options.
shortcode, mp4 and shortened link.
I believe that in some update this got worse and I have a big problem to solve. I hope it helps us.

@walldyney

I am sorry to hear that. Please email support at themeum dot com. We will take a closer look at your issue.

Thank you!
Best Regards