video does only show/play sometimes on IE 1028 and Microsoft Edge

  • Resolved maxident

    (@maxident)


    6 years, 4 months ago

    Dear Easy Video Player Team,

    I am developing a site that is showing embedded .mp4 video files using your plugin “easy video player”. This worked well for many months now but suddenly I am having problems loading the videos using Internet Explorer Edge and Internet Explorer 2018. The videos do load sometimes but every second time the video “play” button will not show and instead I get two dot symbols displayed indicating that the video cannot load. I can rule out network issues and can confirm that the videos get displayed without problems with other browsers like Google Chrome or Mozilla Firefox. I would really appreciate your feedback and need urgent help with trouble shooting since I have to fix this issue until Monday (product presentation) and I have no Idea where this issue might be coming from. Are you aware of any issues related to flowplayer and Internet Explorer, caching wise and have a tip how I could fix it?

    Thank you and best regards,
    Max Bayer

    • This topic was modified 6 years, 4 months ago by maxident.
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