Video does not work on TV browsers

  • Resolved misstik10

    (@misstik10)


    11 months, 1 week ago

    After updating WOrldpress, when trying to create a new video through Media HUB, a message appeared (The content does not match the template assigned to this post type. After which I updated Presto Player to the latest version. and the problem with creating videos through the media hub disappeared. But here’s the problem.. When I create a post and insert a shortcode with a player into it, on some LG devices and TVs the block with Presto Player does not appear

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  • Thread Starter misstik10

    (@misstik10)

    Another error appeared… Your site does not support the “presto-player/reusable-edit” block. You can leave this block untouched or remove it completely. How to fix it ?

    Hello there,

    Thank you for reaching out and providing feedback on our product.

    To better assist you, could you please share a screenshot illustrating how to replicate the issue you’re experiencing? However, if you are using the Pro version, please be aware that we are unable to offer support for it here due to the rules set by WP.org.

    To receive dedicated assistance, we kindly ask you to open a support ticket using the following link: Support Ticket. Our support team will be delighted to help you further through the designated support channel.

    Thank you for your understanding. If you have any other inquiries, feel free to let us know.

    Best regards,

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