Video button

  • Resolved balcsi78

    (@balcsi78)


    1 year ago

    Hi guys,

    I use your plugin on my website and I got an issue what I have to fix it. I hope you can help me.

    When we post a video on Instagram there is a big white arrow on my website, above the video.

    How can I fix this?

    Thanks for your reply.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Inavii

    (@inavii)

    Hi balcsi78

    Thank you for contacting us and using our plugin.

    After carefully checking your site, we were unable to identify the described issue with the white arrow above the Instagram video. Additionally, we noticed that you are using a caching plugin. If the problem still persists, please try clearing the cache using the caching plugin you are utilizing.

    Please let us know if clearing the cache helps resolve the issue. We are here to assist, so if you continue to experience difficulties, please do not hesitate to contact us further.

    Thank you.

    • This reply was modified 1 year ago by Inavii.
    Plugin Author Inavii

    (@inavii)

    Hi balcsi78

    I hope this message finds you well. We haven’t heard back from you regarding the issue with the white arrow above the Instagram video on your website, which you reported to our support team.

    As suggested in our previous communication, we recommended clearing the cache via your caching plugin to see if it resolves the issue. We’re eager to ensure that everything is functioning smoothly on your end and would greatly appreciate it if you could update us on your current situation.

    Thank you.

    Plugin Author Inavii

    (@inavii)

    Hi balcsi78

    I noticed that I have not received a reply from you to my previous messages. Due to inactivity, I will have to close this support ticket.

    If you still encounter problems or have new questions about the plugin, don’t hesitate to open a new support ticket. I’ll be happy to help you.

    Thank you for your understanding and I hope we can resolve any future issues that may arise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Video button’ is closed to new replies.