video aspect ratio cropped or not correct unless I reload the page

  • Resolved romojewels

    (@romojewels)


    1 year, 9 months ago

    Sometimes when reloading the page, the video is cropped and it wont go to its proper dimensions even after hitting play. It gets solved by having to reload the page. though reloading the page can break it also.

    Astra is the theme just in case thats helpful

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Rosendo

    (@drosendo)

    Hello,

    Thank you for reaching out. I understand that you’re experiencing an issue with using videos on your product images.

    I kindly request you to visit smart-variations.com and open a support ticket. Our team will be happy to assist you further with this matter.

    Ps: I saw your message but it’s weekend I will get back on Monday.

    Cheers,

    Thread Starter romojewels

    (@romojewels)

    Hey David. I was wondering if you received my ticket?

Viewing 2 replies - 1 through 2 (of 2 total)
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