Very weird issue with WordPress

  • As mentioned in title, the bugs is non reproducible.

    I have users(At least 30 of them), either
    1) In the final step, Select image button is not responding
    2) In the final step, After choosing an image, the image will take forever to load
    3) For the password in step 1, a few users said that when they enter alphabet, the textbox required them to change to numbers
    4) In the final step, the button should be SIGN UP, but some users said that the button become NEXT, and when they click, nothing happened(I have screenshot of this bug)
    5) In the final step, the button SIGN UP, is loading forever for some users.

    I’m really hope that I can get an answer for this. My developer team refused to help me with this matter.

    • This topic was modified 4 years, 5 months ago by joshuacoollll.

    The page I need help with: [log in to see the link]

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  • Hi,

    you are using a commercial theme, and by the looks of it, a commercial plugin for the booking form.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://themeforest.net/item/service-finder-service-and-business-listing-wordpress-theme/15208793/support

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

Viewing 1 replies (of 1 total)
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