VERY URGENT – PLUGIN DOESN(T WORK

  • Resolved francoisg75116

    (@francoisg75116)


    2 years, 2 months ago

    I need help, several tens of thousands of people have received the link to donate to the Com On en Parle project, but your podcast only works when you are an administrator and connected to the back office. It’s a disaster at this time of year.

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi there!

    We’re very happy to help, but from the amount of information given, I’m not able to really give you much actionable. I see that the Form is not loading, and I see lots of errors in the developers console that are 400 errors, as well as a more serious looking error from https://api.trstplse.com/ which is optinmonster-related.

    I would deactivate any non-critical functionality on the site, and also deactivate any caching you’ve got running.

    Also, please send along your System Info.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    One thing, you mention it working in some cases, and being logged in. Make sure that “Registration and Login fields” are set to display. On the back end of the form, enable that:

    That may fix it.

    Hi @francoisg75116,

    It’s been a bit since we’ve heard back, and we know it can take some time to investigate issues or implement instructions we send along. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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