Very specific failure with the thumbnail of a single post.

Hi,

It seems the main image in Basque is not detected indeed.

What tool have you used to make the translations?
Can you also tell me what is the setting for the image to load in the news block; is it the first image or the featured image?

Thanks.

Hi there.

Thanks for answering.

I use Polylang for translations. If you notice, the failure only occurs with that post. The others are displayed correctly.

Both the publication in Spanish and the publication in Basque use the same featured image.

Honestly, I haven’t found the issue and didn’t manage to reproduce it with Polylang installed. It seems like the attachment is not detected

Can you get in touch using the contact form on our website mentioning this post? The developer will take a look at it.

Thanks.

Trying to do what you told me, I sadly found that the contact form had some kind of error. Because, when I pressed the ‘send’ button, even making sure that I was entering the correct captcha, I received the error “It seems that is not the proper code”.

You can see it here:
https://gyazo.com/dbcbc2eb3b397f825032e651a0c917f7

All right, we’re tried to fix it, alternatively, use tristan at our domain name. You can reach me directly and I’ll handle the rest.

Thanks.

Sorry for my ignorance. What is tristan?

Sorry ?? I mean may email is tristan [at] our company domain name.

Cheers,

Hi Tristan.

A few minutes ago I wrote to the e-mail you indicated.

Thank you very much for trying to solve this matter.

Reply sent! Thanks.