• Resolved cybagirl

    (@cybagirl)


    Hello can someone please tell me why my backups are very slow compared to another backup solution I am trialing?

    Here is a screenshot.

    https://prnt.sc/JbhJ7CDPb2LJ

    It just sits there and says next resumption with a time amount but when it counts down to this amount it goes into a -amount then it turns into an even higher amount.

    I ended up having to stop the backup as I couldn’t wait around any longer for it to complete.

    Any help will be greatly appreciated.

    Thanks.

    • This topic was modified 2 years, 3 months ago by cybagirl.
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  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the backup log?
    This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
    If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.

    Best Wishes,
    Bryle

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