• Resolved Peter Hardy-vanDoorn

    (@petervandoorn)


    I’m using the Stripe gateway with the Woo Subscriptions plugin. All is working perfectly well, but I’ve started seeing this note in the subscription records:

    Stripe Gateway: A Source is used for renewals but could not be updated to PaymentMethods. Reason: The Source has not been migrated to PaymentMethods on the Stripe account.

    What does this mean and what am I supposed to do about it please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Same thing on our site. This note appears in the subscription form and the payment is carried out correctly. During the last exchanges I had with your support team, you ensured me that the sources were going to be migrated automatically to Stripe. We don’t have access to dashboard.stripe.com/dashboard/sources-migration to migrate the sources. Are you sure that everything will work correctly for our payments?

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @petervandoorn and @supertomate,

    As you’re all seeing this note from your subscriptions form, I suggest that you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Today I noticed a new note in a subscription: Stripe Gateway: the payment method used for renewals has been updated from Sources to PaymentMethods.
    This subscription was debited on 31 August with the message: The Source has not been migrated to PaymentMethods on the Stripe account.
    But today, when the next payment was made, it was changed to pm_ directly by Stripe. So it seems to be working as you wrote.
    Thanks for the developers

    @petervandoorn do you also have notice the same source transformations in payment methods?

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @supertomate,

    Glad to hear it – thanks for letting us know!

    ?If you have a few minutes, we’d love if you could leave us a review.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.