Very Frequent 503 Error

  • Resolved ypolycarp

    (@ypolycarp)


    1 year, 4 months ago

    Hello, I use Poll Maker plugin and the Popup Box plugin (developed by your team also) on my website to allow users to vote. We currently have over 15k votes.

    The problem is that we keep having very frequent 503, and 500 errors. From the error logs the problem is always associated with Poll Maker and Popup Box. Please help! This is urgent. Thanks.

    I have added some of the errors below. Thank you.

    [21-Nov-2023 18:10:02 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/lists/class-poll-maker-polls-list-table.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php:135

    Stack trace: 0 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php(77): Poll_Maker_Ays->load_dependencies() 1 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/poll-maker-ays.php(127): Poll_Maker_Ays->__construct() 2 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/poll-maker-ays.php(202): run_poll_maker_ays() 3 /home/getinsta/nocodetechsummit.com/wp-settings.php(473): include_once(‘/home/getinsta/…’) 4 /home/getinsta/nocodetechsummit.com/wp-config.php(82): require_once(‘/home/getinsta/…’) 5 /home/getinsta/nocodetechsummit.com/wp-load.php(50): require_once(‘/home/getinsta/…’) 6 /home/getinsta/nocodetechsummit.com/wp-blog-header.php(13): require_once(‘/home/getinsta/…’) 7 /home/getinsta/nocodetechsummit.com/index.php(17): require(‘/home/getinsta/…’) 8 {main} thrown in /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php on line 135

    11 {main}

    thrown in /home/getinsta/nocodetechsummit.com/wp-content/plugins/elementor/includes/autoloader.php on line 294
    [21-Nov-2023 18:10:02 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/lists/class-poll-maker-polls-list-table.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php:135
    Stack trace: 0 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php(77): Poll_Maker_Ays->load_dependencies() 1 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/poll-maker-ays.php(127): Poll_Maker_Ays->__construct() 2 /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/poll-maker-ays.php(202): run_poll_maker_ays() 3 /home/getinsta/nocodetechsummit.com/wp-settings.php(473): include_once(‘/home/getinsta/…’) 4 /home/getinsta/nocodetechsummit.com/wp-config.php(82): require_once(‘/home/getinsta/…’) 5 /home/getinsta/nocodetechsummit.com/wp-load.php(50): require_once(‘/home/getinsta/…’) 6 /home/getinsta/nocodetechsummit.com/wp-cron.php(46): require_once(‘/home/getinsta/…’) 7 {main} thrown in /home/getinsta/nocodetechsummit.com/wp-content/plugins/poll-maker/includes/class-poll-maker-ays.php on line 135

    • This topic was modified 1 year, 4 months ago by ypolycarp.

    The page I need help with: [log in to see the link]

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  • Plugin Support Jasmine

    (@hyenokian)

    Dear @ypolycarp,

    Thank you for your topic.

    My apologies for the late reply – weekends are non-working days for us.

    I want to mention, that our Development Team needs more information for further investigation of this case.
    So, please contact us via this form for further discussion. Our customer care specialists will check your case and guide you accordingly as soon as possible.

    Thank you.

Viewing 1 replies (of 1 total)
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