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sunyataji
(@sunyataji)

9 years ago

User Beware:

1. Mailchimp integration doesn’t work (regardless of I.N. assurances).
2. It is excruciating to actually get any support. You’d think that with something as important as lead management that support would be prompt and competent —it has been neither in my experience.
3. Leads database has stopped working after latest update (and yes, I followed the prompt to update the database —I guess I shouldn’t have)

I’ll be transitioning over to another lead management system when I have the time to do the work of exporting my lead list, loading and setting up the new plugin and populating the database. I’m expecting I’ll have to manually migrate the database one lead at a time; as it’s too much to expect any automated features will work.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Hudson Atwell
(@hudson-atwell)

8 years, 10 months ago

1.
I help people with mailchimp all the time. See:
https://www.google.com/?gws_rd=ssl#q=site:http:%2F%2Fsupport.inboundnow.com%2F+mailchimp

2.
I also try to support all users having issues and in most cases help everyone until they are satisfied. I will not take support requests outside of https://support.inboundnow.com though.

As a developer I expect users to report issues and be patient with me while they are resolved.

3. It’s really not hard to get support from me. I handle support requests daily. If there is an issue with the Leads database, let me know. If I for somereason dropped the ball on a customer support ticket (I get a lot) then post it here and I’ll pick it back up.

sledge81
(@sledge81)

8 years, 10 months ago

I came here to complain on the lack of support but then noticed your name.. very familiar.. Used to be an old customer of yours from hatnohat. Anyways, nice to see you are still around. Now would you please look into the issue I posted of getting junk lead email notifications… Thanks.

Plugin Contributor Hudson Atwell
(@hudson-atwell)

8 years, 10 months ago

Cheers!

I am liking this venture a lot better!

Will you link to your support issue?

I don’t know where you guys are getting lack of support. Go look at https://support.inboundnow.com and you’ll see everyone is getting attention.

Here’s our documentation on mitigating junk submissions:
https://docs.inboundnow.com/guide/mitigating-spam-sent-through-inbound-forms/

sledge81
(@sledge81)

8 years, 10 months ago

Cheers. Thanks. Great stuff btw.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Very disappointing’ is closed to new replies.