Very disappointed with your plugin and support system

  • Resolved 360webfirm

    (@360webfirm)


    2 months, 3 weeks ago

    Good day.

    I just wanted to express my dissatisfaction with the level of support I get.  I am supposed to have priority support, and it takes 24 hours for most tickets to be answered and then when they do, I respond back, and I must wait another 24 hours for yet another response which is extremely unfair.  This is unacceptable and for the money you people charge for this plugin, it should be MUCH better than it is.

    You don’t even have the MOST BASIC thing to work such as receipts as I need to pay an additional plugin fee for this which is also not working properly as this also has issues and I again must wait for support for that extra paid plugin that your staff recommended to use based on your website.? When using Your receipt system, it prints out the ENTIRE page!? This should be a simple included function to any website that excepts payments. Specially paying so much money for your plugin.

    I also must install SO MANY add-on plugins to achieve my goals not to mention a lot of code recipes which really concerns me about breaking or causing issues when updates get done in the future.

    If I would have known about all these issues and your priority support not being so much as a priority, I would have not asked my client to get this plugin.? I have spent so much time on this that there are still issues such as the Billing Fields are at very bottom of website and that area is even below the payment gateway which is very silly and looks terrible. Why on earth would the billing fields be put at the bottom of the sign up form below the terms and most importanly, even below choosing a payment gateway whcih should be the VERY LAST section, not the billing address and info.

    Before I leave a review and start to look elsewhere, I thought I would send this in to see what you have to say.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kim Coleman

    (@kimannwall)

    Hey there,

    We’ve replied to your tickets related to issues with the Bill To section of your orders as well as your question regarding the print view of your orders in the premium support area. We’ll continue to follow up there and provide support for your legitimate questions.

    For others reading this, our Support page and Terms of Service explain the turnaround time you should expect to receive. All of our policies are outlined on these public pages. This is important information someone should read through before choosing to use Paid Memberships Pro and our paid membership plans for additional premium Add Ons and technical support.

    Here’s the form to request a refund:

    Here are some other membership plugins for WordPress and third party membership platforms you can consider:

    Regards,
    Kim Coleman
    Co-Founder, Paid Memberships Pro

    Thread Starter 360webfirm

    (@360webfirm)

    Again, I was being impatient and yes your support is great and busy and I need to have more patience.

    Overall the plugin works terrific and for me to have all the options I need personally, I need to use ea LOT of extra functions that a lot of people would not need and it makes it more complicated than most sites and its not PMP support for the plugin that is the issue, its the complication of my website.

    Frustration gets the best of us and I am a person who openly admits it got to me.

    Steve

Viewing 2 replies - 1 through 2 (of 2 total)
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