Very Deceptive Upgrade Practices

  • Re: Premium Licenses (INTELLYWP DECEPTIVE PRACTICES)

    Like another user mentioned below, when you purchase (upgrade to) Pro (Premium), once “The license key for Inline Related Posts PRO has now expired,” and you have made any updates to the latest version of this plugin the Settings Page ceases to exist. Therefore, it is rendered unusable.

    Incredibly deceptive!

    They will send you an email stating:

    “Just wanted to advise you that our records show that this plugin has now expired due to non renewal of the support & maintenance agreement. The plugin will continue to operate, so there should be no operational issues immediately to your site.”

    However, this is NOT true. The settings page is hidden with a form field to enter your license.

    As user Kanyi pointed out:

    “I thought when a license expires, it does not necessarily mean that your plugin will stop working, rather it will continue to function after it expires, as it did before it expired.”

    This is incredibly deceptive. A plugin should still function and simply not offer future updates and support (as they stated). And given this practice, I definitely WILL NOT purchase a 2nd license.

    Do NOT PURCHASE the Premium version of any IntellyWP plugin. I definitely won’t again.

    • This topic was modified 3 years, 8 months ago by bella2011.
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  • Thanks, just wanted to buy it. Will stay away.

    @bella2011 – actually, incredibly bad licensing system! when we took this system over, unbeknownst to us this was an edge case – vast majority of folks DO upgrade/update – but of course, as the T’s & C’s state – you can run the plugin as long as you want – but without renewing support/maintenance – you won’t get updates.

    Majority of users don’t update their IRP frequently, so we suspect that if they lapse their maintenance AND don’t make settings changes – we don’t hear from them.

    HOWEVER, to make a long story shorter – the licensing bit has been fixed (you are free to make settings changes, run the plugin forever) without maintenance and support. Please just ping out support desk ( https://data443.atlassian.net/servicedesk/customer/portal/17 ) as you will have to download the ‘new’ plugin to get the proper fixes (weird of course, right!), however, it will operate as it should.

    of course, replacing the licensing platform is in our current development sprint as well.

    @testbewertungen – go ahead and purchase with confidence – we do stand behind our commitments!

    -J

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