Very Bad Supportive Plugin

  • I’m using the Event Manager Pro plugin on my site and when I try to log in to my Pro account it is not let me log in to my dashboard.

    They didn’t provide phone or mail support. They only provide a support forum for the pro user but for that, you need to log in to your account.

    When I asked for support related to this here instead of helping me with this they closed my previous thread.

    This is how they provide support for their premium users.

    Does anyone face the same issue on their end? If yes, then let me know the solution of this.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey yogid,

    Try searching your email inbox for ‘eventsmanagerpro’ and see if you can find the email from when you bought pro. Maybe something there that would help?

    scsi

    Thread Starter yogid

    (@yogid)

    Thanks for the suggestion @kirbyfoster

    I have already checked the email and nothing was found in there.

    The issue was on their end but they didn’t take this seriously instead of helping me on this they are totally ignoring me.

    They just take the money and go.

    I am very disappointed with the support.

    To be fair, it was www.remarpro.com-moderator that closed your previous thread (in a very unhelpful way IMO), unrelated to the plugin. But try contacting them using the contact form on their webpage https://wp-events-plugin.com/contact-us/ and use the “None of the above”-option.

    Thread Starter yogid

    (@yogid)

    @audunmb

    I have already 2 or 3 mail via their contact form but still have not gotten any reply from their end.

    Where should I go?

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    Can I know you username you used in the contact us page https://wp-events-plugin.com/contact-us/ ?

    Sorry for the delay on this.

    Thread Starter yogid

    (@yogid)

    My username during form submission is Brittany Jones.

    Please check your mailbox and let me know the solution to this.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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