Hello @grille01,
Thank you for your message.
Our support team always replies to all support requests within 24 hours during workdays. So far, we have received 7 messages from you and responded to all of them within 12 hours. Your last request reached us on february 15th. We didn’t get any further questions from you after that. If you didn’t get a reply, please make sure to check your spam folder as it can happen that emails are accidentally filtered out.
Do you currently have any questions we can help you with?