VERY BAD CUSTOMER SERVICE

  • I am soooo disappointed by the service of this plug in. The customer service takes many days to reply which is tooo slow and they also reply to HALF of your questions which push you to send emails AGAIN and AGAIN without even resolving your issue. There is no proper assistance AT ALL! Plus the plug in is not compatible with any other plug in which RUINS all your designs… and even worse, they cannot restore your designs that you lost so you have to do them AGAIN AND AGAIN, this is RIDICULOUS!! Also, it is not very complete, many BASIC features are missing such as the carousel (they don’t have a carousel this is just and image next to another) and others… no proper answer from them which is even more disappointing. Better to save your money and use only the free version to not waste your time, money and energy… or go for other Big builders that have a proper assistance. I regret buying they product and working on my website with it for over 2 months, now I need to buy from their competitors and do everything from the BEGINNING!

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  • Plugin Support crisanbogdan

    (@crisanbogdan)

    Hello @movizz,

    Thank you for reaching out to us and taking the time to share your experience.

    We’ve identified that the compatibility issues you faced were due to using both our builder and Elementor simultaneously. As a rule of thumb it is recommended to not use more than one builder per page as it can break the page’s structure. Generally, website builders don’t make backups of your designs, which is why we recommend using the UpdraftPlus plugin to safeguard your work.

    I understand your frustrations and we’re working on improving our services and features. Having resolved the issue, we would greatly appreciate it if you could reconsider your review.

    Thank you for your understanding. Be sure to let us know if you have any more questions concerning our product.

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