@jan Dembowski
This is Bhavik (Contributor of Abandoned cart plugin). Chetna is my colleague.
Chetna asked one of our users to create the ticket on our ticketing system and provide the necessary information about their site within that email / ticket. She did not mean to ask any information on this forum.
We do not have the user’s email address on this forum, so we asked them to create the ticket for their issue. If we had an email address of the user then we would create the ticket for them. We do not want our user to do double work by creating the tickets on another platform.
Can you please let me know how do you anticipate to ask our users for their site’s necessary information on the forum?
It would be great if you can unblock my colleague Chetna (chetnapatel), so she can reply to our users for their issues.
Regards,
Bhavik Kiri