Version 8.4.0 causes the WordPress system to crash

  • Resolved dacho

    (@dacho)


    1 year, 3 months ago

    The website crashed after updating WooCommerce version 8.4.0
    I canceled all the plugins (via FTP by changing the name of the plugins folder -> entering the wp-admin -> And returning the name of the plugins folder)
    I started to activate all the Plugins one by one
    As soon as I activate WooCommerce, the WordPress system crashes

    A critical error has occurred on this site.

    WHAT CAN I DO NOW ?

    • This topic was modified 1 year, 3 months ago by dacho.
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  • Stef

    (@serafinnyc)

    The chances of it being Woo are slim. The problem is most likely an incompatible app that isn’t playing nice with it or with something else.

    Can you please disable all of them app except for Woo and then run a system report please by going to WooCommerce > Status > Get System report and then pasting it here inside a code block please?

    Thanks

    Hi @dacho

    Thanks for reaching out!

    I am sorry to hear that you’re experiencing a critical error on your site when you activate WooCommerce.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 2 replies - 1 through 2 (of 2 total)
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