Version 6.5.2 breaks Woocommerce Products Editing

  • Resolved peterakuratny

    (@peterakuratny)


    1 year, 4 months ago

    Hi,

    Today I have updated Complianz | GDPR/CCPA Cookie Consent to version 6.5.2

    Since then I cannot edit WooCommerce products, I’m getting 500 Error. Disabling the plugin reverts full functionality of WooCoomerce product editing features.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @peterakuratny,

    Could you go to site health, under Tools (WordPress menu) and hit the Copy site info to clipboard, and paste it here? https://snipboard.io/3uRpUL.jpg

    And if you can, it would handy to know the request that failed. A 500 error is quite a general error, so we need to know a bit more.

    My first guess would be background processes are running between the cookie scan, WooCommerce loading product data etc that might brought a memory issue.

    If you can enable Complianz, and post the exact error that would be great.

    Afterwards, please go to Complianz – Settings – Disable automatic cookie scan, refresh and try editing a product again.

    During this, if you could have debugging enabled so we can have a debugging log as well, we can get close to resolving this.

    regards Aert

Viewing 1 replies (of 1 total)
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