version 5.xx stops sceduled emails being sent

  • Resolved pckeys

    (@pckeys)


    6 years, 3 months ago

    I have a couple of plugins that send out emails (such as abandoned carts to customers and order summary details to admin email address daily) these emails have stopped firing after updating to version 5.xx from 4.07 (current version 5.0.4 has the same problem)

    All other emails such as woocommerce order notifications, stock notifications etc.. are unaffected

    Disabling the plugin OR reverting back to 4.0.7 resolves the problem and scheduled emails fire as expected.

    Please advise

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Which plugin are you using to send thoe emails?

    Thread Starter pckeys

    (@pckeys)

    There are 2 plugins, I’ve raised the issue via support and still waiting for someone to login to my site to verify… its bleeding obvious to see when you login and do the test by enabling/disabling SG optimiser… it’s not the plugins sending the emails that is the problem, its SG optimizers interaction with cron.

    The 2 plugins are “recover abandon cart” and “export orders pro” although there may be other sceduled tasks not being met that i am unaware of… as I said, disabling or reverting back to version 4.0.7 of SG optimizer allows these emails to fire properly.

    Thread Starter pckeys

    (@pckeys)

    has this bug been addressed in Version 5.0.6 ?

    Thanks

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Bug is fixed, please update to the latest plugin version!

    Thread Starter pckeys

    (@pckeys)

    Just to confirm, this HAS NOT BEEN RESOLVED… I am still having the same issue after installing 5.0.09

    Thread Starter pckeys

    (@pckeys)

    Has there been any further development with resolving this bug? Version 5.0.10 does the same thing.

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    There will be another release in January in which we will try to fix all reported problems with 3rd party plugins like yours.

    Please, email me at hristo.p [at] siteground.com with detailed instructions on how to recreate the issue on my end so we can trobleshoot this better and fix it in .11. So far we had only one case of such problem which was fixed in .10

    Thread Starter pckeys

    (@pckeys)

    This has already been reported via support and a development environment was setup weeks ago… The domain is realmenswallets.com ..

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Will get into it once I get back in the office ??

    Thread Starter pckeys

    (@pckeys)

    I should add there had previously been numerous SG developers log in to my account to verify and duplicate the issues…

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Yes, found your ticket history. We will fix it in the next update for sure ??

    Thread Starter pckeys

    (@pckeys)

    Many thanks, happy new year! ??

Viewing 12 replies - 1 through 12 (of 12 total)
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