Version 4 Messed Up My Clients Website

  • geometrydesign

    (@geometrydesign)


    4 months ago

    After previous updates we’ve had some minor issues we had to iron out. It’s one of those plugins that you’re anxious about updating.

    Version 4 messed up my clients website, events changed to no value, location issues and to top it all off, cannot even edit events are they are just continuously loading.

    Submitted a ticket to support 5 days ago and no response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Ehsan Riyadh

    (@ehsanriyadh)

    Kindly accept our extreme apology for the delay in service. We suddenly lost all Internet communication for over five days across all over the country due to a non-political student protest. That’s why we can’t respond to you instantly.

    Rest assured, our developer team has already been notified about the error you have mentioned and we are trying our best to release a fix in a possible short time.

    We regret and apologise for this unavoidable situation which causes you severe loss of business. Please, allow us some time to fix all issues. Regards.

    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    Hi @geometrydesign,

    Thank you for your patience and for bringing these issues to our attention. We apologize for the inconvenience caused by the previous update. We understand your frustration and are committed to resolving these issues promptly.

    We are pleased to inform you that we released a new version yesterday, which addresses many of the problems you encountered. On our site you will get the changelog for the latest updates.

    We recommend updating to the latest version to benefit from these fixes. Please let us know if you encounter any further issues, and we will be happy to assist you.

    We would also appreciate it if you could update your rating based on the improvements made.

    Thank you for your understanding and cooperation.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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