Version 4.5.6 update issue. Popup prevents saving membership levels on page

  • Resolved billowens6

    (@billowens6)


    1 week, 2 days ago

    Steps to recreate:
    1) Create new membership level
    2) Edit Page in standard WP editor
    3) Notice popup for Add-in
    4) Click on new membership level
    5) Click Save

    Expected result: Page saves with new level added
    Observed Result: Page does not save, preventing new membership level being added

    Action Save does word prior to update of version 4.5.6

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wp.insider

    (@wpinsider-1)

    Can you please deactivate and re-activate the Simple Membership plugin (to make sure any outstanding database upgrades are taken care of)? Then try the test again to see if any improvement.

    Sidenote: It is safe to temporarily deactivate the plugin and reactivate it. You won’t lose any data in the process.

    Plugin Author wp.insider

    (@wpinsider-1)

    One other question, do you see any error in the server’s error_log file when it fails to save?

    Thread Starter billowens6

    (@billowens6)

    Deactivated then reactivated. I noticed that before the deactivate/activate that the block showing the add-on blurb no longer displays but on save, before and after deactivate this message is visible at the top of the page:

    Updating failed. The response is not a valid JSON response.

    Plugin Author wp.insider

    (@wpinsider-1)

    Which theme are you using?

    Can you share a screenshot showing the protection settings section of the page just before you hit the save/publish button?

    This happens only for a new membership level that you have created. If you select one of the levels created earlier, you don’t see this issue right?

    Thread Starter billowens6

    (@billowens6)

    https://mywaterwood.com/wp-content/uploads/2024/11/Screenshot-2024-11-16-125606.png

    BEFORE screenshot above,

    Then Click Storage Yard Wizard

    Using theme OceanWP, It also happens trying to add guest membership level.

    • This reply was modified 1 week, 2 days ago by billowens6.
    Plugin Author wp.insider

    (@wpinsider-1)

    Thank you. We have released another update for this. Please upgrade to the new version and let us know if this works better for your site.

Viewing 6 replies - 1 through 6 (of 6 total)
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