• Resolved jimithing007

    (@jimithing007)


    I updated to 2.8.4.1 today, and on two of my sites, it went fine. On another, I began receiving critical errors when trying to load a few of my pages. Usually, I get an email describing what’s causing the issue, but I haven’t received that email yet. However, I have it isolated to the latest BB Plugin (Lite Version) upgrade.

    The above URL is a staging site for pathogenfocus.com. The issue is happening on both sites. When I update the plug-in, I receive a critical error message when I try to load at least two of the pages. I deactivated all plug-ins (including BB) and the pages come back fine. If I activate the BB Plugin ONLY, the issue occurs. Currently, I am rolled back to v 2.8.3.9 and everything is working the same as before.

    Running WordPress 6.6.2 with Astra theme (it is up to date), PHP 8.2. Plug-ins: FooGallery, Google Analytics for WordPress by MonsterInsights, MetaSlider, Ninja Forms, PowerPack Lite for BB, Reponsive Accordion and Collapse, Sucuri Security, Tidio Chat, WP Rollback, Yoast SEO. All other plug-ins are up to date.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Simon Prosser

    (@pross)

    If your site is not setup properly to deliver emails you have two other options.

    1. Check your server logs. All php errors are logged there tho your milage may vary with godaddy
    2. Enable WP_DEBUG in your WP config file and the fatal error will be revealed inline
    Thread Starter jimithing007

    (@jimithing007)

    I typically always receive the emails, not sure what’s going on today.

    I am only an amateur at this. I’m having a hard time getting the WP-config file downloaded, my SFTP client is giving me an error message when I try (Error: Could not open ‘C:\Users\wp-config.php’ for writing: Permission denied.
    Error: local: unable to open C:\Users\wp-config.php
    Error: Critical file transfer error)

    I’m not sure where to go for the server logs. Can you assist? Or is there anything you can see on your end that can help?

    I’m really trying to avoid having to call GoDaddy and get their help. That is not fun, and I don’t really have the time to work through this with them. Anything you can do?

    Thread Starter jimithing007

    (@jimithing007)

    OK, I think I got the error using the WP Debugging Plug-in. See below.

    Fatal error: Uncaught Error: Class “FLBuilderGlobalStyles” not found in /var/www/wp-content/plugins/beaver-builder-lite-version/modules/button/button.php:186 Stack trace: #0 /var/www/wp-content/plugins/beaver-builder-lite-version/modules/button/includes/frontend.css.php(80): FLButtonModule->use_default_border() #1 /var/www/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder.php(3430): include(‘/var/www/wp-con…’) #2 /var/www/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder.php(742): FLBuilder::render_css(true) #3 /var/www/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder.php(660): FLBuilder::enqueue_layout_cached_asset(‘css’, false) #4 /var/www/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder.php(565): FLBuilder::enqueue_layout_styles_scripts() #5 /var/www/wp-includes/class-wp-hook.php(324): FLBuilder::enqueue_all_layouts_styles_scripts(”) #6 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /var/www/wp-includes/script-loader.php(2263): do_action(‘wp_enqueue_scri…’) #9 /var/www/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts(”) #10 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #11 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #12 /var/www/wp-includes/general-template.php(3065): do_action(‘wp_head’) #13 /var/www/wp-content/themes/astra/header.php(31): wp_head() #14 /var/www/wp-includes/template.php(810): require_once(‘/var/www/wp-con…’) #15 /var/www/wp-includes/template.php(745): load_template(‘/var/www/wp-con…’, true, Array) #16 /var/www/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #17 /var/www/wp-content/themes/astra/page.php(20): get_header() #18 /var/www/wp-includes/template-loader.php(106): include(‘/var/www/wp-con…’) #19 /var/www/wp-blog-header.php(19): require_once(‘/var/www/wp-inc…’) #20 /var/www/index.php(17): require(‘/var/www/wp-blo…’) #21 {main} thrown in?/var/www/wp-content/plugins/beaver-builder-lite-version/modules/button/button.php?on line?186

    Thread Starter jimithing007

    (@jimithing007)

    Quick update – this issue is actually happening on my other sites too (https://o6l.0ab.myftpupload.com/, which is the staging site for lumenfocus.com, which is also experiencing the issue). However, it only appears to be happening on one page: https://o6l.0ab.myftpupload.com/baa-baba-solutions/, which is why I didn’t catch it before.

    Plugin Author Simon Prosser

    (@pross)

    We are right now doing a quick fix, should be about 10 mins then you will see the update in wp-admin.

    Sorry for the hassle!

    Thread Starter jimithing007

    (@jimithing007)

    No worries! Thank you for your quick responses.

    If I’m not able to try it out today, I will test it tomorrow morning : )

    Plugin Author Simon Prosser

    (@pross)

    The update is now live (2.8.4.2)

    Thank you so much for the debug info it was super helpfull!

    Thread Starter jimithing007

    (@jimithing007)

    Yes!!! Phenomenal. Everything looks great with the update.

    Thank you so much for your help and for the quick fix! Amazing job by you and your team. : )

Viewing 8 replies - 1 through 8 (of 8 total)
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