Version 2.1.3 – Post editor disappeared

Hi @contactovisualpt,

We have checked this but the issue isn’t replicating our end. It is working as expected.

Do you have more insights on this? Also, could you tell us if you were getting any errors in the error log file when this issue occurred? If yes, can you share it with us so that we can take a look at it and analyze the case?

Thank You!

I have the exact same problem. The editor completely disappeared after I’ve updated your plugin. It took me a while to figure out why the editor didn’t load. After deactivating Icegram, the editor is back again.

Do you have more insights on this? Also, could you tell us if you were getting any errors in the error log file when this issue occurred? If yes, can you share it with us so that we can take a look at it and analyze the case?

I manage clients websites. This happened in 2 different websites, in different servers. Checked the error_log in both and found nothing related with the plugin, or the time it was updated.
Wordpress version is 5.9.1 in one of them, and 5.8.3 in the other.
Could be a conflict with some other plugin, but that requires a deep investigation. Disabling plugins is not an option as these are live sites. Both use WP Bakery, which could be a possible one.
I can try a stag copy to test…

hello,
same problem here.

after update to icegram (Popups, Optins, CTAs & lot more.) Version 2.1.3, the post editor is not avaible.

when i deactived the icegram pugin, post editor works fine.

wordpress: 5.9.1

br

Having spent my Sunday wondering what had happened and reinstalling WordPress 5.9.1 -I discovered the Classic Editor plugin stops working when this plugin is active. Can we check the compatibility please? I’ve had to deactivate Icegram so that I can do other work on my website.

Thanks in advance.

Found the culprit behind the Page/Post editor’s disappearance after Icegram Popup plugin has been activated. It appears the /icegram/lite/assets/css/admin.min.css had hidden #postdivrich admin-wide, and not specifically when an Icegram Popup campaign is being edited. Because of this, the default Page and Post editor too will be hidden from view.

To overcome this for the time being, I came out with this solution. Please follow it step-by-step.

1. Create a new CSS file, which I call it “override-icegram-admin.css”
2. Insert the following CSS codes into it …

   body:not(.post-type-ig_campaign) #postdivrich {
   	display: initial;
   }
   body:not(.post-type-ig_campaign) #postdivrich .wp-editor-container {
   	margin-left: 0;
   }

3. Save this CSS file, and upload it to your active theme’s directory
4. Adding the following snippet into this active theme’s functions.php …

   // Enqueue Admin Custom style (to be called after all styles)
   add_action( 'admin_print_styles', function() {
   	wp_enqueue_style( 'override-icegram-admin', get_stylesheet_directory_uri(). '/override-icegram-admin.css' );
   });

5. Save the functions.php file, and that’s it!

Lets hope the developer(s) will look into this mistake and fix it immediately.

Hi everyone,

Thank you for providing us with all your inputs. We are looking into this on a priority and will fix this as soon as possible with a new release.

@asmipatel For your added info, this issue happens when the Classic Editor and your Icegram Popup plugins are both active.

This can be resolved by rewriting the unminified and minified CSS files, with the CSS styles I’ve mentioned above.
/icegram/lite/assets/css/admin.css
/icegram/lite/assets/css/admin.min.css

Hope these details are sufficient to proceed with the fix and a new release soon.
Cheers!

Hello all,

same problem here, using classic editor.

plugin inactivated temporarily.

Thanks Jason for your help.
Thanks Icegram for the upgrade to come.

Hi @eljkmw,

Thanks for digging into this and pointing out the cause. With the help of this, we were quickly able to locate the actual reason that was causing this issue and so we have fixed it.

To everyone else facing this issue, could you all please update the plugin now (latest version- 2.1.4) and see if the issue is resolved or not on your end.

Thank you all for your coordination.

Hello

it seems ok for me with 2.1.4

Thanks for your quick fix.

Confirmed. Just updated to 2.1.4 and the post content editor is back.
Thank you

Same here. Yes, it’s fixed after the update to 2.1.4.
Well done @asmipatel !!