Version 13.3 and 13.4 failed to load properly

  • Resolved sonfisher

    (@sonfisher)


    4 years, 8 months ago

    Got a notice that my client’s website was “Experiencing a Technical Issue” at https://robinsonranch.org/wp-admin/edit-comments.php?comment_status=moderated

    I verified that I have a valid backup. Following the problem link informed me that the site is in recovery mode. I then noticed a pending patch from v13.3 to v13.4 and applied it. The patch seemed to complete just fine but the same error wes being returned:

    Version 13.3 | By Team Yoast | View details
    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 147 of the file /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php. Error message: Uncaught Error: Class ‘WPSEO_Shortlinker’ not found in /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php:147 Stack trace: #0 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php(115): WPSEO_Product_Upsell_Notice->get_notification() #1 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php(47): WPSEO_Product_Upsell_Notice->remove_notification() #2 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin.php(346): WPSEO_Product_Upsell_Notice->initialize() #3 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin.php(87): WPSEO_Admin->set_upsell_notice() #4 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin-init.php(31): WPSEO_Admin->__construct() #5 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/wp-seo-main.php(410): WPSEO_Admin_Init->__construct() #6 /home/robinsonraz/publi

    Here’s the error after the update.

    The first true all-in-one SEO solution for WordPress, including on-page content analysis, XML sitemaps and much more.

    Version 13.4 | By Team Yoast | View details
    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 147 of the file /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php. Error message: Uncaught Error: Class ‘WPSEO_Shortlinker’ not found in /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php:147 Stack trace: #0 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php(115): WPSEO_Product_Upsell_Notice->get_notification() #1 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-product-upsell-notice.php(47): WPSEO_Product_Upsell_Notice->remove_notification() #2 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin.php(346): WPSEO_Product_Upsell_Notice->initialize() #3 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin.php(87): WPSEO_Admin->set_upsell_notice() #4 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/admin/class-admin-init.php(31): WPSEO_Admin->__construct() #5 /home/robinsonraz/public_html/wp-content/plugins/wordpress-seo/wp-seo-main.php(410): WPSEO_Admin_Init->__construct() #6 /home/robinsonraz/publi

    The website is hosted with GoDaddy, WordPress version is 5.3.2 and the PHP version is 7.2.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support devnihil

    (@devnihil)

    Looking at the error details, we observe that a class that is no longer available in the plugin, although it is still being referenced. This usually happens when the plugin files are cached and some old files are still used after updating the plugin. On occasions, this causes temporary errors that resolve themselves once the cache has been cleared.

    If the problem doesn’t resolve for you automatically, can you please try clearing the cache from your theme, plugin, server and CDN (e.g. CloudFlare) before and after updating Yoast SEO Premium? If you are not sure how to clear the cache from a theme or plugin please speak to those authors. If you want to clear cache from the server, please speak to your host provider.

    Plugin Support Jerlyn

    (@jerparx)

    Closed. No further questions.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Version 13.3 and 13.4 failed to load properly’ is closed to new replies.