Version 1.6.2 crashed my dashboard, data lost

  • The version 1.6.2 update immediately crashed my backend dashboard. It was impossible to access the backend. The front end was unaffected. I renamed the Koko analytics folder through CPanel and manually uploaded a version 1.6.1 replacement and immediately had access to my backend again. When I checked my stats all of the history was displayed. Deleting the inactive 1.6.2 version from the plugins section of the dashboard removed all of my data.

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  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hi @aecnews,

    Uuugh. I am so sorry to hear that. Do you have any details from your PHP error log on what error occurred? I have reverted the update to version 1.6.2 for the time being, but sadly I have been unable to reproduce the issue and have already updated a dozen of sites I have access to without any issues.

    Are you on PHP 7.4 by any chance?

    The plugin does indeed remove its data when you run it through the uninstall process by hitting the Delete link from the Plugins page. We are going to improve upon that by making that opt-in, as I agree that is absolutely not clear right now.

    For retrieving your data, do you have a back-up of your database that you can reinstate? I can help you pull out just the database tables specific to the Koko Analytics plugin if you want.

    Best,
    Danny

    Thread Starter aseannewstoday

    (@aecnews)

    I did leave a reply to this. I don’t know where it’s gone.

    What’s the issue with PHP 7.4?

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